At Trinetra E commerce, we value our customers and aim to provide the best possible service. Please read our cancellation and refund policy carefully before making a purchase.
1. Cancellation Policy
- Orders once confirmed cannot be cancelled after 48 hours of placing the order.
- If you wish to cancel an order, please contact us immediately at [office2024mail@gmail.com] or call 8003203307.
- Orders already shipped or processed cannot be cancelled.
2. Refund Policy
- Refunds are only applicable in the following cases:
- You received a defective or damaged product.
- You received the wrong product.
- To request a refund, you must raise a claim within 7 days of delivery with proof (images/videos).
- Once your request is verified, the refund will be processed to your original payment method within 7–10 business days.
3. Non-Refundable Items
- Customized or personalized products.
- Products damaged due to customer misuse.
- Downloadable or digital goods (if applicable).
4. Exchange Policy
- In case of size, color, or product issue (if applicable), we may offer an exchange instead of a refund.
- Exchange requests must be made within48 hours of delivery.
Process & Rules -:
Order Cancellation:
Customers can request to cancel their order within 24 hours of placing it. To cancel, please contact us via email at office2024mail@gmail.com or call +91 80032 03307.
Refunds:
- Once the cancellation is confirmed, the refund will be processed within 7 business days.
- Refunds will be credited to the original mode of payment used while placing the order.
- Please note that any bank processing time may vary depending on your bank.
Returns & Exchanges:
- Products that are damaged or defective upon delivery are eligible for return or replacement.
- Customers must notify us within 48 hours of receiving the product to initiate a return.
- Returns must be in their original condition and packaging.
5. Contact Us
For any queries regarding cancellations or refunds, please contact us:
📧 Email: office2024mail@gmail.com
📞 Phone: 8003203307