Privacy Policy for Pasand Hai
Effective Date: 22 August 2025
Website: https://pasandhai.in/
1. Privacy Policy
Your privacy is important to us. We are committed to protecting the personal information of our customers and ensuring it is used responsibly.
Information We Collect:
- Name, email address, phone number, and shipping address
- Payment information for processing orders
- Information provided when contacting us for support
How We Use Your Information:
- To process and fulfill orders
- To respond to customer inquiries and provide support
- To send updates about your orders or our products (if subscribed)
- To improve our services and website experience
Data Protection:
- We take all reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse.
- We do not share your personal information with third parties except when required for order fulfillment (e.g., shipping partners) or by law.
Cookies & Tracking:
- Our website may use cookies to enhance user experience and track website activity.
- You can choose to disable cookies in your browser settings, but some features may not work properly.
Your Rights:
- You have the right to access, update, or request deletion of your personal information.
- For any privacy-related queries, you can contact us at:
- Email: office2024mail@gmail.com
- Phone: +91 80032 03307
We value your trust and are committed to protecting your personal information.
- We only collect information necessary for processing your orders (such as name, contact number, address, and payment details).
- Your data will never be sold or shared with third parties, except as required to complete your order (for example, courier or payment gateway).
- All transactions are secured through trusted payment gateways with encryption.
- You may contact us anytime to update or request deletion of your data.
2. Refund & Return Policy
(A) Custom 3D Products
- All customized 3D products (such as nameplates, photo art, miniatures, or any product made as per customer request) are non-refundable and non-returnable.
- Once an order is confirmed and in production, cancellation is not possible.
(B) Non-Custom 3D Products
- For standard / non-custom products, you may request a refund or replacement within 7 days of delivery.
- To be eligible, the product must be unused, in original packaging, and in the same condition as received.
- Once we receive and inspect the returned item, we will notify you and process the refund within 5–7 working days to your original payment method.
(C) Damaged or Wrong Item
- If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos/videos.
- We will replace the item at no additional cost, or issue a full refund.
3. Contact Us
If you have any questions about our Privacy Policy or Refund Policy, please contact us at:
📧 Email: office2024mail@gmail.com
📞 Phone/WhatsApp: 8003203307
🌐 Website: https://pasandhai.in/
📍 Near RMGB Bank, Pipliya Kallan, Pali (Raj.) – 306307